Refund policy
At Moonmere, we want you to love every purchase. If you’re not completely satisfied, we’re here to help.
Returns
* You may request a return within 4 days of receiving your order.
* To initiate a return, please contact our customer support within the 4-day return window.
* Items must be unused, unwashed, unworn, and returned with all original tags and packaging intact.
* Returns requested after 4 days of delivery will not be accepted.
Exchanges
* You may request an exchange within 7 days of receiving your order.
* Exchange requests are subject to product availability.
* The item must be unused, unwashed, unworn, and returned with all original tags and packaging.
Refunds
* Once we receive and inspect the returned item, we will notify you of the status of your refund.
* If approved, the refund will be processed to your original payment method within 5–7 business days.
* Shipping charges (if any) are non-refundable unless the item received is damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can resolve the issue promptly.
Contact Us
For any return, exchange, or refund request, please reach out to our customer support with your order details within the applicable time frame.